Welcome to House Decor Style Store’s FAQ page. We’re here to help you navigate our bohemian-inspired global marketplace with ease. Below you’ll find answers to our most commonly asked questions about our artisan-crafted decor, shipping policies, and more.

About Our Products

What makes House Decor Style Store products unique?
Our products reflect a bohemian lifestyle with artisan-crafted quality. Each piece is curated from our Fort Worth studio to bring global inspiration to your home, featuring eclectic designs in decor, textiles, lighting, and live plants that celebrate creative expression.
Do you offer eco-friendly products?
Yes! We prioritize sustainability through our packaging (using recycled materials) and offer collections like live plants and planters that bring nature indoors. Our free shipping option also uses EMS for lower carbon footprint delivery.
How do I care for my decor items?
Each product comes with care instructions. Generally, we recommend:
– Textiles/Pillows: Spot clean or gentle cycle
– Wood/Mirrors: Dust with dry cloth
– Live Plants: Includes species-specific care cards

Ordering & Account

How do I track my order?
You’ll receive email updates at every stage. Log in to your account or use the tracking link provided in your confirmation email to follow your package’s journey from our Fort Worth studio to your doorstep.
Can I modify my order after placement?
We process orders quickly (within 1-2 business days). Email [email protected] immediately with your order number—we’ll try our best to accommodate changes if processing hasn’t begun.
Do you offer gift wrapping?
All items arrive in our signature botanical-inspired artisan packaging with tissue wrapping—perfect for gifting! For special occasions, include a gift message during checkout.

Shipping & Delivery

What are my shipping options?
We offer two global delivery options (excluding some remote areas):
1. Express Shipping: $12.95 flat rate via DHL/FedEx (10-15 business days)
2. Free Eco Shipping: Orders over $50 via EMS (15-25 business days)
Do you ship internationally?
Yes! We ship worldwide except certain remote areas in Asia and other locations. We handle all customs paperwork for seamless cross-border delivery. Contact us if you’re unsure about your location.
Why choose express shipping?
Ideal for time-sensitive gifts or when you’re eager to complete your bohemian oasis. Includes detailed tracking and typically arrives 5-10 days faster than our free option.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery. Items must be unused in original packaging. Email [email protected] with your order number to initiate a return. Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Refunds appear in your original payment method within 7-10 business days thereafter.
What if my item arrives damaged?
We’re so sorry! Email us within 48 hours of delivery with photos of the damage and packaging. We’ll arrange a replacement or refund and cover return shipping if needed.

Payments & Security

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. PayPal transactions are additionally protected by their buyer protection policies.
Do you offer payment plans?
Currently we don’t offer installment plans, but our $50+ free shipping and mix-and-match collections help you style your space affordably.

Still Have Questions?

Our design-loving team is always happy to help at [email protected]. We typically respond within 24 hours (except weekends).

Remember: Every purchase supports artisan craftsmanship and our commitment to global design with local charm. Thank you for being part of our bohemian community!