At House Decor Style Store, we want you to love your artisan-crafted décor as much as we do. If something isn’t quite right with your purchase, our returns process is designed to be as effortless as the bohemian lifestyle we celebrate.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible for return:

  • Items must be unused, in original condition, and in their original packaging
  • Proof of purchase is required
  • Custom or personalized items cannot be returned (see exceptions below)

Non-Returnable Items

To protect our artisan community and maintain quality standards, we cannot accept returns for:

  • Live Plants & Planters (due to their perishable nature)
  • Final Sale Items (clearly marked at purchase)
  • Gift Cards
  • Used or Damaged Items (unless damaged during shipping)

How to Initiate a Return or Exchange

Follow these simple steps to create your return:

  1. Contact Our Support Team
    Email [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Pack Your Items Securely
    Use the original packaging whenever possible. For fragile items like mirrors or lighting, please include all protective materials.
  3. Ship Your Return
    We’ll provide return shipping instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Request for Order #[Your Order Number] Dear House Decor Style Store Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) to return/exchange: – [Product Name] – [Quantity] – [Reason for return] I have reviewed the return policy and confirm the items are in original condition with all packaging. Please advise next steps for shipping. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges of eligible items:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. We’ll process the exchange once we receive your original item

If the exchange item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

Damaged or Incorrect Items

If your artisan piece arrived damaged or incorrect:

  • Contact us within 3 days of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund at no cost to you

International Returns

For our global customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Original shipping fees cannot be refunded
  • Consider purchasing shipping insurance for valuable items

For any questions about our returns policy, our Fort Worth-based support team is always happy to help at [email protected].

We appreciate your trust in our global artisan community and want every House Decor Style Store experience to reflect the care and craftsmanship we put into our collections.