At House Decor Style Store, we celebrate the bohemian spirit through our carefully curated collection of artisan-crafted décor. Our shipping and returns policies are designed to reflect the same care and attention to detail that goes into each of our products.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary based on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

International Shipping

For our global customers outside the U.S.:

  • You may be responsible for customs duties and taxes (varies by country)
  • Original shipping fees cannot be refunded for returns
  • We recommend purchasing shipping insurance for valuable items

Returns & Exchanges

We want you to love your artisan décor as much as we do. If something isn’t quite right, our returns process is designed to be as effortless as the bohemian lifestyle we celebrate.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible for return:

  • Items must be unused, in original condition, and in their original packaging
  • Proof of purchase is required
  • Custom or personalized items cannot be returned

Non-Returnable Items

To protect our artisan community and maintain quality standards, we cannot accept returns for:

  • Live Plants & Planters (due to their perishable nature)
  • Final Sale Items (clearly marked at purchase)
  • Gift Cards
  • Used or Damaged Items (unless damaged during shipping)

How to Initiate a Return or Exchange

Follow these simple steps to create your return:

  1. Contact Our Support Team
    Email [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Pack Your Items Securely
    Use the original packaging whenever possible. For fragile items like mirrors or lighting, please include all protective materials.
  3. Ship Your Return
    We’ll provide return shipping instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear House Decor Style Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return]

I have reviewed the return policy and confirm the items are in original condition with all packaging. Please advise next steps for shipping.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges of eligible items:

  • Follow the standard return process
  • Include a note specifying your desired exchange item
  • We’ll process the exchange once we receive your original item

If the exchange item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

Damaged or Incorrect Items

If your artisan piece arrived damaged or incorrect:

  • Contact us within 3 days of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund at no cost to you

Need Help?

Our Fort Worth-based support team is always happy to help at [email protected]. We appreciate your trust in our global artisan community and want every House Decor Style Store experience to reflect the care and craftsmanship we put into our collections.